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ellieroar.com Returns Policy
For all returns please email your request to hello@ellieroar.com and we will work with you based on the following reasons for return.
I have an unwanted item.
ellieroar.com is happy to accept back any unwanted items supplied to consumers for refund, within 28 days of purchase, providing the following terms are met:
- All packaging must be intact so that the item is in a re-saleable condition
- You are able to provide a valid proof of purchase – this can be a copy of your confirmation email or the invoice/packing note inside your delivery parcel
- Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
- ellieroar.com Gift Cards are non-refundable
- If you purchase 10 or more of the same item, this may be deemed as a business purchase. We will not accept returns unless permission is given by Senior management and the manufacturer prior to returning anything. If your return is agreed, we reserve the right to charge between 10% and 50% restocking fee to any refund given as defined by the manufacturer.
I have an faulty item.
If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help
You must be able to provide a valid proof of purchase – this can be your confirmation email, bank statement or the invoice/packing note inside your delivery parcel
We reserve the right to test the product before accepting it back for refund or replacement.
Although some of our electronic toys are covered by a year’s warranty, others we will accept back within a reasonable period of time – up to 90 days – and offer a repair, replacement or refund (either full or partial depending on usage)
We will consider accepting a toy for return up to 6 months after purchase but this depends upon the condition of the item as wear and tear or clear deliberate damage is not a reason to return a toy
Lego Returns
If your LEGO set is missing pieces, please contact LEGO directly and they will send you the missing piece(s) as soon as possible.
LEGO can be called on 0800 5346 5555 or contacted via their website. If you would like to order the parts online, please click here and follow the simple steps.
Make sure you have the part number, design number (on the side of the box) and the name of the set ready and you will be sent the missing part(s) as promptly as possible.
